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We are using Magento
I have got the below error in exception log file :
exception Mage_Core_Exception with message below:
PayPal NVP gateway errors: The transaction cannot complete successfully.
Instruct the customer to use an alternative payment method
(#10417: Transaction cannot complete).
Correlation ID: e9aa67915a70f.
Version: 60.0. in /home/necro/necroproduct.com/app/Mage.php:536
Can anybody help me to solve this error?
There is an error code in your log:
According to the documentation this simply means that the customer does not have enough funds on their account (or has no credit card linked) to pay for the item, as stated:
or
So, unless you are willing to drop a credit card/billing agreement requirement (if you currently do so at all, that is) there is not much you can do on your end.