We are working on an inquiry management system using J2EE. We’re looking at a feature, allowing users to send inquiries to particular mail-id and entering into the database. Catch is to automatically allocate it to some categories.
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We are working on an inquiry management system using J2EE. We’re looking at a feature, allowing users to send inquiries to particular mail-id and entering into the database. Catch is to automatically allocate it to some categories.
For handling external email, I would look into using a Bayesian filter to categorize them. This is how many of the most successful spam filters work, and that technique can be adapted for classifying content other than spam. I haven’t used it, but try NClassifier. If that doesn’t work, search for Bayesian filter and see what turns up.