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Home/ Questions/Q 6170463
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Editorial Team
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Editorial Team
Asked: May 23, 20262026-05-23T23:02:26+00:00 2026-05-23T23:02:26+00:00

We have a chat program that works with only a couple of browsers right

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We have a chat program that works with only a couple of browsers right now. So, I’m inserting a user agent redirect to manage the messaging to inform the user why they can’t chat with their unsupported browser.

The issue I’m having is only Firefox 3.1 and under, for example, is supported for FireFox., but my custom script below is enabling all Firefox versions compatible. What’s the solution to have only Firefox 3.1 be compatible?

Note: I don’t plan to send them to the actual browser websites as seen in my example. I just put those URLs in for example purposes only. I plan to have custom redirect pages with friendly messaging on them…

Demo of existing code:
http://jsfiddle.net/evanmoore/4xr77/

Code is below:

<script type="text/javascript">
    if ((navigator.userAgent.indexOf('Firefox') != -1) || (navigator.userAgent.indexOf('MSIE') != -1)) 
    {
        // Your browser is supported for live chat
        document.location = "http://www.livechatinc.com/";
    }
    else if(navigator.userAgent.indexOf("Safari") != -1)
    {
        // Your Safari browser is not supported for live chat
        window.location = "http://www.apple.com";
    }
    else if(navigator.userAgent.indexOf("Chrome") != -1)
    {
        // Your Chrome browser is not supported for live chat
        window.location = "http://www.google.com/chrome";
    }
    else 
    {   // All others... Your browser is not supported for live chat
        window.location = "http://www.gofetch.com";
    }
</script>
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  1. Editorial Team
    Editorial Team
    2026-05-23T23:02:27+00:00Added an answer on May 23, 2026 at 11:02 pm

    Based on Asad’s comment, I found the different browser strings here which gave me the ability to control the version number like so… I think this should do the trick!

    if ((navigator.userAgent.indexOf('Firefox/3.1') != -1) 
    
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