We have a dynamics CRM online instance into which we are uploading about 2.2 million records.
We have done this before (several times) for trial instances with no problem. Usually they take up about 50% of the 5GB storage limit.
Last night we started doing the import into a new CRM instance – one that is linked to a sharepoint and an active office 365 account.
About 75% of the imports got in, but now we have an error message that is also displayed in the system notifications section of CRM. The message is “Your organization, XXXX, has exceeded its storage limit…”.
However, when I check on the “Resources in Use” page in CRM, it tells me that we have used only 28% of the 5GB limit.
Any ideas?
Microsoft Support resolved this today.
Their response to me included:
“…The organization quote was unfortunately set incorrectly and the operations team have set it back to 5GB. The issue was on our side and was not caused by you or by importing the data…”