We have a .Net application consisting of mixed managed and unmanaged code. We have a number of reports of users getting BSOD while using our application. These blue screens happen on different versions of Windows. Mostly XP but one user claims it happens on Windows 7. Some users see it happening when doing one thing, other see it happening when doing something completely different. Of course, we cannot reproduce the problem.
Needless to say, I’m stumped. A user mode application shouldn’t be able to blue screen the OS so we are running into a bug in a common kernel space application, perhaps buggy antivirus software?
Does anyone have any tips on how to track something like this down? We don’t have access to a computer where this is happening so we wouldn’t be able to hook up a kernel debugger or anything like that.
https://serverfault.com/questions/238/how-to-diagnose-a-windows-blue-screen