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Home/ Questions/Q 74901
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Asked: May 10, 20262026-05-10T20:25:51+00:00 2026-05-10T20:25:51+00:00

We have an internal .NET case management application that automatically creates a new case

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We have an internal .NET case management application that automatically creates a new case from an email. I want to be able to identify other emails that are related to the original email so we can prevent duplicate cases from being created.

I have observed that many, but not all, emails have a thread-index header that looks useful.

Does anybody know of a straightforward algorithm or package that we could use?

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  1. 2026-05-10T20:25:52+00:00Added an answer on May 10, 2026 at 8:25 pm

    Use the JWZ threading algorithm.

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