Question

We plan to use Dynamics CRM Online via the browser client, but not the Outlook client.

Dynamics CRM 2011 E-mail Router seems to allow Dynamics CRM to connect to Exchange directly, without Outlook as an intermediary.

I can find lots of info about how to install the E-mail router, but not much info about what its capabilities are.

e.g:

If the E-mail router is correctly set up …

• when a user sends an email via Dynamics CRM (brower client), can we make it appear to be from them, and make it show up in their ‘sent’ items in their exchange mailbox?
• when a user creates an Appoingment via Dynamics CRM (browser client), is the E-mail router able to transfer that to Exchange?
• similarly, for tasks?

(edited to make first question clearer)

Answer 1

What is the reason for not using Outlook? It is one of the major benefits of Dynamics CRM.

• For common deployments this will not be the case. Mostly there is one outgoing connection defined which passes the mail via smtp or EWS to the mail server.
• There is no integration with the calender (yet, it is planned for future releases)
• There is no integration with tasks (yet, it is planned for future releases)

The E-Mail router is only responsible for sending and receiving mails.