Question

We submitted an app to the App Store after 2 months of testing and found that if a Facebook profile does not have a current location value, that the information returned from Facebook is null not blank (just something we never tested as all of our testers had locations entered – just a miss on our part).

This is causing our application to CRASH upon login. We submitted a 2.0.1 version that fixed this with an expedite request and we received this from Apple ???? (My question is.. what does the criteria for expediting a review if its not to fix a login crash of your app?)

From Apple: (and of course from [e-mail]) so I can’t ask them.

Thank you for contacting us requesting an expedited review for your
app, Slimgage.

While we do our best to accommodate requests for expedited reviews,
unfortunately we cannot grant your request at this time as it does not
meet the criteria for expediting a review.

Helping you get your app or update onto the App Store is very
important to us, and we are working hard to process all submissions as
quickly as possible. We thank you for your understanding.

Best Regards,

App Review Team

Answer 1

While this is a rotten place to be, from Apple’s point of view, this isn’t critical. If your update fixed an issue that was causing user data loss, then they might accept the expedited review. But a simple crash for some users isn’t critical to them. I know it is to you and users. But if Apple granted an expedited review for every update that simply fixed a crash then there would be nothing but expedited reviews.