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Home/ Questions/Q 7180209
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Editorial Team
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Editorial Team
Asked: May 28, 20262026-05-28T17:18:01+00:00 2026-05-28T17:18:01+00:00

We use a custom Air Install badge to install / launch an Air application

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We use a custom Air Install badge to install / launch an Air application directly from the website simillar to

TweetDeck

This normally handles the install of air if the user doesn’t have it already installed.

However, after doing some cross broswer testing, it appears that when a user, (using OSX Lion and Safari or Firefox) tries to click yes when prompted to download the required Air they are unable to click either of the yes or no buttons.

Dialog which user can't click

Has anyone experienced this issue or know of any solutions or work arounds?

I initially thought that it may have had something to do with the positioning so ensured that the z-index in the css was appropriately set but to no avail.

I beleive it may have something to do with the installer itself rather than my implementation as the same thing appears to happen on TweetDeck too.

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  1. Editorial Team
    Editorial Team
    2026-05-28T17:18:02+00:00Added an answer on May 28, 2026 at 5:18 pm

    It turns out that the issues was due to the version of FlashPlayer that the browser was using.

    By upgrading FlashPlayer, the badge functions correctly on Windows, however on OSX there still seems to be a bug where, if you do not have Adobe Air installed, it will not ask if you want to install the Air runtime and it and will proceed to install the application anyway – resulting in the install failing.

    As of writing the latest FlashPlayer version was 11.x

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