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Editorial Team
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Asked: 2026-06-10T15:11:06+00:00

what i want to do is : i have an CRM API which produce

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what i want to do is : i have an CRM API which produce data in xml format,
i am using DOMDocument() to fetch the data into pieces. The problem is when i tried to load the data like : $dom->loadXML($data);

i got the error :

DOMDocument::loadXML() [domdocument.loadxml]: Input is not proper UTF-8

i google i got an alternative solution to use with file_get_contents() but still i am getting warning like:

enter image description here

here is the code that i am using to fetch the xml data: 

$text = file_get_contents(stripslashes(utf8_decode($data)));

$doc = new DOMDocument();
$doc->loadXML($text);

and here i put my XML return data, not complete but just a small piece: 

<?xml version="1.0" encoding="utf-8"?>
<whmcsapi version="5.0.3">
<action>getticket</action>
<result>success</result>
<ticketid>5767</ticketid>
<tid>409865</tid>
<c>NwLldOG6</c>
<deptid>2</deptid>
<deptname>Technical</deptname>
<userid>27476</userid>
<name>shirley b broyles (home)</name>
<email>sbroyles1@stx.rr.com</email>
<cc></cc>
<date>2012-08-27 19:52:12</date>
<subject>printer not working</subject>
<status>Customer-Reply</status>
<priority>High</priority>
<admin></admin>
<lastreply>2012-08-28 23:34:17</lastreply>
<flag>0</flag>
<service></service>
<replies>
<reply>

can anyone please tell me where is the problem? or any alternative ??

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1 Answer

  1. Editorial Team

    Okay, so let’s strip down the problem. If $data contains invalid UTF-8, you should be thinking how to make it valid; one way (not sure if that works for you) is with utf8_encode() rather than utf8_decode() (which is used to turn UTF-8 into ISO-8859-1):

    $doc = new DOMDocument();
$doc->loadXML(utf8_encode($data));

    Otherwise you will need to find out which part of the text includes the bad input. I’ll see what I can come up with.

    Resources

    Ensuring valid utf-8 in PHP

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