Question

What I’m doing:

I use SugarCRM.

At first I complete email settings in /index.php?module=EmailMan&action=config. Test letter send fine. That works OK.

Then I create new emailing list using module “Campaigns”. Then I move to a wizard to create new email /index.php?action=WizardMarketing&module=Campaigns.... and send emails.

Finally emails are sent. I watch og and see “SUCCESS” (warn only here because I changed its logging status in code from debug to warn):

Mon Sep 10 11:17:42 2012 [13138][1][WARN] Email delivery SUCCESS:Array
(
    [date_entered] => 2012-09-10 07:17:20
    [date_modified] => 
    [user_id] => 1
    [id] => 118
    [campaign_id] => 362acd98-9980-c24b-921e-5020db524444
    [marketing_id] => a00e472d-6026-6fc6-8919-5020db14f6a8
    [list_id] => 9ac9c172-feb3-1024-bf2a-5018f1e4074b
    [send_date_time] => 2012-09-10 05:05:00
    [modified_user_id] => 
    [in_queue] => 0
    [in_queue_date] => 
    [send_attempts] => 0
    [deleted] => 0
    [related_id] => ec106592-598f-9b45-e3e4-5022647678a6
    [related_type] => Prospects
)

So seems like everything is ok. But.. I don’t receive any email. And also I don’t see any sent emails on DetailView (/index.php?action=DetailView&module=Campaigns....).

But they can be found in Blocked emails!

What I’ve done:
I tried to change email setting in EmailMan module config for inbox/outbox. Seems like they work fine with test emails. Also i tried to find php problems and changed modules\EmailMan\EmailManDelivery.php logging for success email from debug to warn to make them showing in *.log file.

Question:
Why are my emails blocked. And what do I need to do to make them send successfully?

Thanks for any help and ask my if more info is needed.

Answer 1

Ok, I luckily found problem just a second ago on one forum about Sugar. The problem with Blocked emails was… that system don’t send two or more emails on one adress, so other tries were blocked. Creating new Marketing Company solves this problem.