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When building a web application’s help section, what are the preferred tools?
Specifically, I’d like to make a searchable set of help documents.
I’m hoping there are more specialized tools than just good ol’ fashioned HTML / database backend.
You could use some sort of support ticketing / FAQ system. There is Zen Desk for instance. However, I’m sure if you look around you will find some great open source alternatives.
If you simply want a searchable set of help documents … you could simply create a ‘help’ blog, so to speak, you can add content fairly easily and all blog entries will be searchable. I understand WordPress is pretty popular in this domain.
Edit: The guys over at Campaign Monitor have a nifty little resources section which has some help articles. As you can see its fairly basic and straightforward – thus making it a lot easier to navigate around.