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Home/ Questions/Q 517597
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Editorial Team
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Editorial Team
Asked: May 13, 20262026-05-13T07:51:01+00:00 2026-05-13T07:51:01+00:00

When I upload images I am getting the following error: [paperclip] An error was

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When I upload images I am getting the following error:

[paperclip] An error was received while processing: #<Paperclip::NotIdentifiedByImageMagickError: /tmp/stream20091218-7204-1fuv2j1-0 is not recognized by the 'identify' command.>

I have staging servers that have been setup on VMs that work fine, but once I move out to the production server this is what I get. All servers are running on Archlinux, although the staging servers are on 64bit OS’s while the production is an a 32bit.

If I run:

identify -version

I get an error until I add the /usr/local/bin to the PATH, to which I will then see the ImageMagick specs. Unfortunately, altering the PATH doesn’t seem to have any effect when uploading files directly to the server.

I have also been unsucessful when setting the location paperlclip looks for the image lib via:

config.after_initialize do
  Paperclip.options[:command_path] = '/usr/local/bin/'
end

Any clues on how to configure things to allow imagemagick to process the images?

Thanks for the help.

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  1. Editorial Team
    Editorial Team
    2026-05-13T07:51:02+00:00Added an answer on May 13, 2026 at 7:51 am

    It turned out that the png and jpeg delegates weren’t available when compiling the IM. After downloading and installing the delegates, then re-compiling IM things are now working.

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