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Editorial Team
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Asked: 2026-06-14T09:06:00+00:00

When using the built-in print functionality on a Case, is it possible to avoid

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When using the built-in print functionality on a Case, is it possible to avoid printing the notes attached to the case?

If it’s not possible I’ll be creating a SSRS report to do it, but I’d rather just use what’s already there.

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1 Answer

  1. Editorial Team

    You should be able to do it by embedding a hidden HTML web resource in the page that hides elements when it is a print preview page.

    Example code that would turn a field to a different color:

    <HTML>
    <HEAD>
        <SCRIPT type=text/javascript>
            if (top.location.href.indexOf("/print/print.aspx") != -1) {
                //Do your own DOM manipulation here to hide sections
                top.frames[0].document.getElementById('caseorigincode_d').firstChild.style.color = '#0000FF';

            }
        </SCRIPT>
        <META charset=utf-8>
    </HEAD>

    <BODY contentEditable=true>
        <FONT size=2 face="Tahoma, Verdana, Arial">
            Testing…
        </FONT>
    </BODY>
</HTML>

    This method comes via: http://www.crmsoftwareblog.com/2011/08/printing-in-crm-2011/

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