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When you install an application in Windows, you often see a dialog that asks the user if they’d like to participate in a program and send system or application information to the software publisher. If the software crashes, it might also send failure information. How can an application send information from the client?
Usually this is done by communicating with some kind of server application ( webservice for example).
There is alot of frameworks to help you build this kind of application;
for example:
With Java you can use Java Web Services Developer Pack
PHP has SOAP Extension – you can read its manual here
With .NET you can use Windows Communications Foundation framework. I think this tutorial can be a good place to start