Question

While attempting to produce a view of ticket statuses over time, I’ve run into a few challenges:

Background:

The database containing ticket records is setup to allow basic re-visioning, and includes the following columns (this is what I believe to be relevant):

ID – original – status – date_created – modified

Desired Solution:

A table which includes: The count of each status grouped by week/month/year.

The challenge:

Excluding any revision in which the status has not changed.

Thanks ahead of time for any assistance, this is heating up my brain 🙂

Answer 1

Should be something like this (without the grouping by date):

 SELECT t1.*
 FROM table as t1
 JOIN table as t2 ON (t1.original = t2.ID)
 WHERE t1.status != t2.status;