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Home/ Questions/Q 369985
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Editorial Team
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Editorial Team
Asked: May 12, 20262026-05-12T13:58:27+00:00 2026-05-12T13:58:27+00:00

Windows 7 + IE8 + Crystal Report 11 Report + web viewer ActiveX will

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Windows 7 + IE8 + Crystal Report 11 Report + web viewer ActiveX will not install. ActiveX prompt appears, the UAC is approved to install, the page then refreshes and the process starts over 4 times until I get an a script warning.

Has anyone else come across this issue or a possible solution?

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  1. Editorial Team
    Editorial Team
    2026-05-12T13:58:27+00:00Added an answer on May 12, 2026 at 1:58 pm

    A workaround is to download the ActiveXViewer.cab file, extract the contents to a folder in C:\ on the machine used to view the reports and register the DLLs manually.

    The URL for the cabinet file for Crystal 11 (XI Release 1) looks something like this:
    http://yourwebsitewherecrystalisinstalled/crystalreportviewers11/ActiveXControls/ActiveXViewer.cab

    Once you have extacted the contents to a folder on your hard drive, register the DLLs.
    You only need to register the DLLs that are not provided by the OS.
    For Crystal 11 (XI Release 1) the commands to register the DLLs are:

    REGSVR32 /S CRVIEWER.DLL

    REGSVR32 /S REPORTPARAMETERDIALOG.DLL

    REGSVR32 /S SVIEWHLP.DLL

    REGSVR32 /S SWEBRS.DLL

    Update – to install the Crystal Web Viewer ActiveX from a web site in IE8 on Windows 7, try:

    1) Login to a local administrator account (but not the built-in local administrator)

    2) Add the site to your trusted sites list

    3) Enable UAC at the default level – reboot if needed

    4) Launch IE8, browse the site and click through the prompts

    Once the control is installed, it can be run by non-administrators on the same machine and UAC can be disabled / reduced.

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