Question

A customer cannot run our Java program. The shortcut executes a 32-bit copy of javaw.exe (the Java runtime) and then it passes the .jar file as a parameter (the Java program)

I am wondering if it is possibly caused by him running 64 bit XP. I do not know if it is 64 bit or not, but I know it is XP pro

This program is tested in XP 32 bit and Vista 32 bit and Win7 64bit (using the compatibility layer).

Does XP also have this compatibility layer?

Answer 1

Yes, it does:

The 64-bit versions of Microsoft Windows Server 2003 and of Microsoft
Windows XP use the Microsoft Windows-32-on-Windows-64 (WOW64)
subsystem to run 32-bit programs without modifications. The 64-bit
versions of Windows Server 2003 and of Windows XP do not provide
support for 16-bit binaries or 32-bit drivers. Programs that depend on
16-bit binaries or 32-bit drivers cannot run on the 64-bit versions of
Windows Server 2003 or of Windows XP unless the program manufacturer
provides an update for the program.