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Home/ Questions/Q 8843067
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Editorial Team
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Editorial Team
Asked: June 14, 20262026-06-14T11:07:26+00:00 2026-06-14T11:07:26+00:00

I am running into an issue where I am re-directing a .pdf extension url

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I am running into an issue where I am re-directing a .pdf extension url using IIS 7.5. Here is what is weird happening: When my URL does not contains .pdf in it like: http://mySite/documents/forms/test the pdf (test.pdf) opens up perfectly. However, when I am opening through like this: http://mySite/documents/forms/test.pdf it is showing me

HTTP Error 404.0 - Not Found

The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.

I browse through couple of links like: http://chentiangemalc.wordpress.com/2012/02/16/case-of-the-disappearing-pdf/

and

http://support.microsoft.com/kb/979543

But dont know whether they are appropriate. Also tried debugging through fiddler as this link mentioned: http://chentiangemalc.wordpress.com/2012/02/16/case-of-the-disappearing-pdf/

When I am saving the Response Body the pdf file does not get saved in correct format. So I am guessing there is some kind of file corruption? Maybe? But my file opens up perfectly when I do not include the .pdf in the URL. Dont know what is going on :\

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  1. Editorial Team
    Editorial Team
    2026-06-14T11:07:27+00:00Added an answer on June 14, 2026 at 11:07 am

    I got the answer. I have to change the web.config file to allow .pdf file to open in the browser:

     <preprocessRequest help="Processors should derive from Sitecore.Pipelines.PreprocessRequest.PreprocessRequestProcessor">
        <processor type="Sitecore.Pipelines.PreprocessRequest.SuppressFormValidation, Sitecore.Kernel" />
        <processor type="Sitecore.Pipelines.PreprocessRequest.NormalizeRawUrl, Sitecore.Kernel" />
        <processor type="Sitecore.Pipelines.PreprocessRequest.IIS404Handler, Sitecore.Kernel" />
        <processor type="Sitecore.Pipelines.PreprocessRequest.FilterUrlExtensions, Sitecore.Kernel">
          <param desc="Allowed extensions (comma separated)">aspx, ashx, asmx, pdf</param>
          <param desc="Blocked extensions (comma separated)">*</param>
          <param desc="Blocked extensions that stream files (comma separated)">*</param>
          <param desc="Blocked extensions that do not stream files (comma separated)" />
        </processor>
        <processor type="Sitecore.Pipelines.PreprocessRequest.StripLanguage, Sitecore.Kernel" />
      </preprocessRequest>
    
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