I am trying to set up dynamics for a call centre that just wants to do cas management. How do I turn off these things off so there is no evidence of them for a user of the system?
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I am trying to set up dynamics for a call centre that just wants to do cas management. How do I turn off these things off so there is no evidence of them for a user of the system?
A good place to start would be to edit the SiteMap.
There is a project on codeplex which might be helpful, otherwise you can find good guides dotted around the place:
With this you could hide Sales & Marketing, which would be a good start. You may also want to look at amending permissions for Leads/Opportunities which can be done by editing security roles. This will help nosey/inquisitive users from creating records if they find links elsewhere.