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Editorial Team
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Asked: 2026-05-26T06:03:38+00:00

I can’t get redmine’s email notifications to work. I am running my own mailserver

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I can’t get redmine’s email notifications to work. I am running my own mailserver with postfix using some mysql backend for the accounts. I added an account for redmine and tested it successfully using thunderbird. It is configured on port 25 using STARTTLS.

This is my config/configuration.yml of redmine:

production:
  email_delivery:
    delivery_method: :smtp
    smtp_settings:
      tls: true
      address: www.mydomain.org
      port: 25
      authentication: :login
      domain: mydomain.org
      user_name: tracker@mydomain.org
      password: PASSWORD

As I said, the credentials work for sure. The port is 25 and the address is correct as well. Redmine is running on the same server, but using localhost as address doesn’t work either.

The error message redmine is giving me reads

... (Connection timed out - connect(2)).

In the postfix log files, I can find nothing, not even an attempt to login or send an email. I am using Ruby 1.8.7 patchlevel 3xx and Rails 2.3.5. It seems like there is a problem with the connection in general, and not with my mailserver.

What can I do to find the source of the problem? I am not very familiar with how ruby works.

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1 Answer

  1. Editorial Team

    I figured it out… Below the commented, suggested configuration blocks in the configuration.xml file is another, uncommented email block, that reads 

    default:
    email_delivery: ...

    Even though I thought that by uncommenting the production: block these settings would be overridden, it started working the moment I inserted the email settings into this default block. This is a bit weird, but anyway – it does work now like a charm.

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