I`m using Redmine for work in my company and I need some solutions (plugins) for:
- Advanced email config (user must have ability to mail when status changes and when assigned user changes)
- Fetch email and create ticket
- When ticket is closed should automatically change work progress to 100% done and change due date
Fetch email and create ticket
Simple methods for fetching E-Mails an create Tickets direct included in Redmine.
http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails
when you need more options this plugin give you customer support, E-Mail notifications and many more.
http://www.redminecrm.com/projects/helpdesk