Question

We are creating a system in Ruby on Rails and we want to be able to offer our users a bit of control about notifications and actions that can take place when some pre-defined trigger occurs. In addition, we plan on iterating through imported data and allowing our users to configure some actions and triggers based on that data.

Let me give you a few examples to better clarify:

Trigger                              - Action
------------------------------------------------------------------------
New Ticket is Created                - User receives an e-mail
New Ticket Parsed for Keyword 'evil' - Ticket gets auto-assigned to a
                                       particular group
User Missed 3 Meetings               - A ticket is automatically created

Ideally, we would like some of the triggers to be configurable. For instance, the last example would possibly let you configure how many meetings were missed before the action took place.

I was wondering what patterns might help me in doing this event/callback situation in Ruby on Rails. Also, the triggers and actions may be configurable, but they will be predefined; so, should they be hard coded or stored in the database?

Any thoughts would be greatly appreciated. Thanks!

Update 1: After looking at it, I noticed that the badges system on SO is somewhat similar, based on these criteria, I want to do this action. It’s slightly different, but I want to be able to easily add new criteria and actions and present them to the users. Any thoughts relating to this?

Answer 1

I think that what you are looking for are the Observers.
In your examples the Observers could handle the first and the third example (but not the second one, since an Observer only observes the object, not interact with it, even though it is technically possible).

Some code to show how I mean:

class TicketObserver < ActiveRecord::Observer
  def after_create(ticket)
    UserMailer.deliver_new_ticket_notification
  end
end

class UserObserver < ActiveRecord::Observer
  def after_update(user)
    Ticket.new if user.recently_missed_a_meeting and user.missed_meetings > 3
  end
end

And then add the observers to environment.rb

config.active_record.observers = :user_observer, :ticket_observer

Of course you will have to fill in the logic for the missed_meetings, but one detail to mention.
Since the after_update will trigger after every time that the user is being updated, the recently_missed_a_meeting attribute is useful. I usually follow the thinking of restful-authentication and have an instance variable that is being set to true everytime I want to trigger that row. That can be done in a callback or in some custom logic depends on how you track the meetings.

And for the second example, I would put it in a before_update callback, perhaps having the keywords in a lookup table to let users update which words that should trigger the move to a specific group.